Regular Inquiry

A: LVE offers 6 months manufacturing warranty. We recommend users to buy from authorized vendors to get access to full warranty service.

A: For general inquiry, please contact us via email: support@lvevapor.com, or Facebook message for drop-in service.

For repair center inquiry, please scroll down to Q3 for detail.

A: LVE have 3 repair centers.

LVE EU RMA

RMA center for Europe is located in the UK. Please email or call to get a ticket number before mailing your device

– Add.: 190 Queen Street, Withernsea, East Riding of Yorkshire, HU19 2LG UK

– Email: eu.support@lvevapor.com

– Phone: +44 333 023 0067 (9am-5pm)- Turnaround time: 5 working days (UK), 10 working days (EU)

LVE–EVOLV USA

-Evolv LLC is the RMA centre of LVE in the USA

– Please visit Evolv website www.evolvapor.com to open a ticket under “Technical

Support”, and follow the RMA process to send device to Evolv for repair only

LVE–CHINA

-RMA center is the office of LVE. Please contact before mailing

– Email: support@lvevapor.com

– Phone: 86-755-26837684

– Facebook: Drop-by service via Facebook Message (Monday -Friday)

https://www.facebook.com/LVEvapor/

A: Please visit LVE website and click into “Where to Buy” section to look for the nearby vendors. All listed vendors are authorized.

A: We do not sell panels separately.

A: No, we don’t. The only changeable panels are carbon fiber and wood inlays. Other version such as scarlet pass, chopped carbon fiber and G10 inlays are not removable.

A: LVE repair centers are able to help with repair for products that are out of warranty. Certain shipping fee will be charged. Please contact the nearby repair center for more detail.