Legal information

Information we receive

We receive information you provide directly, such as your name, email address, country or region, retailer or business details, device model, purchase details, support request, and any photos or files you choose to attach.

When you visit this website, limited technical information may be collected, including browser and device type, pages visited, referring page, approximate location derived from IP address, and cookie preferences.

Why we use it

Information is used to operate the website, respond to support and warranty requests, process partnership enquiries, maintain product and safety records, prevent misuse, and improve LVE products and services. We may send service-related messages when they are needed to respond to your request.

Service providers and disclosures

We disclose information only where it is needed to provide a requested service, with authorized distributors or service partners, technology providers supporting the website and communications, or where disclosure is required by law. We do not rent or trade personal information for third parties' independent marketing.

Retention, cookies, and your choices

Information may be processed where LVE, its affiliates, distributors, or service providers operate. We retain it only for as long as reasonably needed for support, warranty, recordkeeping, and applicable legal obligations. Essential cookies help the site work; optional analytics may help us understand site performance.

Depending on where you live, you may request access to, correction of, deletion of, or restriction on the use of your information. Email support@lvevapor.com with the subject line "Privacy request".

Website and product information

By using an LVE website or submitting a request through it, you agree to these terms and the Privacy Policy. Product, compatibility, capacity, and availability information may differ by market and may change without notice. Follow the current manual and product labeling for your exact device.

Content and intellectual property

LVE product names, logos, images, text, design, and other website content are owned by LVE or its licensors. You may view and print this content for personal, non-commercial use. You may not copy, modify, republish, distribute, or use it commercially without prior written permission.

Availability and responsibility

We aim to keep website information accurate, but provide it for general information and do not guarantee uninterrupted access, availability in every country, or error-free operation. Authorized sellers and distributors remain responsible for their own listings, transactions, and compliance obligations.

To the maximum extent permitted by law, LVE is not liable for indirect, incidental, special, or consequential loss arising from use of, or inability to use, the website. Nothing in these terms excludes liability or rights that cannot legally be excluded or limited.

Age-restricted access

LVE websites and vapor product services are for adults only. You must meet the legal minimum age to purchase and use vapor products in your country, state, province, or other jurisdiction before accessing purchase-related services, submitting an enquiry, or purchasing an LVE product.

If the law where you are located sets a higher age or stricter requirement, that higher standard applies. You and our authorized partners are responsible for complying with the rules that apply in the relevant location.

Verification and minors

LVE and authorized partners may use reasonable age-verification measures where required or appropriate. Providing false age information, attempting to bypass an age gate, or purchasing on behalf of a minor is prohibited.

We do not knowingly collect personal information from minors. If we learn that information has been submitted by or about a minor without appropriate authority, we will take reasonable steps to delete it.