How can we help?

Read the manual for your exact model, inspect the device and pod for damage, confirm the pod or coil is compatible, and follow the filling and charging instructions before use. Do not use a damaged, wet, or unusually hot device.

Use the LVE Manuals library to search by model and open or download the available original product documentation.

Compatibility varies by model. Check the model name on the device and packaging, then use the compatibility table in its manual or product page. Do not fit a pod, coil, or RBA that is not listed for your device.

A small amount of condensation can collect around a pod during normal use. Remove the pod and dry the pod base and device contacts with a soft, dry cloth. Stop using the pod if liquid continues to escape, the housing is damaged, or the seal is not secure.

Use the charging method and electrical requirements stated in the manual for your model. Charge on a stable, dry surface, keep the device attended, and disconnect it if the cable, port, battery, or device becomes damaged or unusually hot.

ORION II PRO+ supports 5�?0W output, a 1900mAh battery, adjustable airflow, and RBA-ready use. Use the original manual for screen navigation, power adjustment, resistance guidance, and safety limits.

Stop using the device if it is damaged, unusually hot, or wet. Otherwise, check the charge, inspect and dry the pod or battery contacts, reseat removable components, and follow the restart instructions in the manual for your model.

Check the battery level, liquid level, pod or coil connection, and any message shown on the screen. Make sure the installed component is compatible and seated correctly. Replace a worn or damaged pod or coil according to the manual.

Turn the device off and remove the pod or tank. Wipe exterior surfaces and contacts with a soft, dry, lint-free cloth. Do not immerse the device, introduce liquid into the charging port, or use metal tools on electrical contacts.

DNA devices have a 6-month limited manufacturing warranty. Non-DNA devices have a 3-month limited manufacturing warranty. Coverage starts from the purchase date and requires dated proof of purchase from an authorized retailer or distributor.

Prepare dated proof of purchase, the seller or distributor name, clear photos of the complete device and reported issue, and a serial-number or packaging-label photo when available. A concise description of the fault and troubleshooting already tried helps support review the request.

First check whether the issue is covered and prepare the required evidence. LVE support will review the device, purchase channel, and region, then confirm the appropriate service route. Do not disassemble or modify the device before assessment.

Use the LVE authorized retailer directory to find official online shops, physical stores, and regional distributors. Buying through an authorized channel also provides the purchase documentation required for warranty service.

Search the authorized retailer directory by country, city, or retailer name. If a listing appears outdated or a seller is not shown, contact LVE before purchasing or starting a warranty request.